SHIPPING POLICY
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RETURN & EXCHANGE POLICY
30-Day 100% Money Back Guarantee
Our Mission is to make the best product in the world but we know that sometimes things don't go as planned and if for any reason you are not happy with a product that you purchased from Ekko Marking & Etching Solutions, you're more than welcome to return it within 30 days for a refund or an exchange. We'll provide help every step of the way. Please take the time to read carefully over our policies. If you have any questions on our policies please call or email us and we'd be happy to assist you!
Custom Tumblers
When producing custom tumblers we use the exact file provided by the customer. Sometimes it is challenging to get a high quality image that is required to work best. In such cases we will do the best we can by touching it up. However in some cases the pictures will come out blurry or slightly off color as the powder coating colors or screen resolutions can alter this. However if you are unsatisfied with your custom tumbler we will take it back and do the best we can to adjust it to your liking. Due to the lengthy process of customizing a tumbler we can only offer one remake of the item and will cover the return shipping to you.
Refunds
The Ekko Marking & Etching Solutions Product that was purchased must be returned within 30 days of delivery. Original shipping cost is nonrefundable. Return shipping cost is the responsibility of the customer. If you have any questions regarding refunds please email or call us and we will be glad to assist you. Custom Designed Products are Not Refundable.
Exchanges
Products may be returned for exchange within 30 days of delivery. If the exchange is for an item of greater value, an extra charge may apply. If the item that is being returned or exchanged is damaged, a restocking fee will apply. Custom Designed Products are not available to exchange. Merchandise generally will not be exchanged after 30 days.
Restocking Fee
A Restocking Fee may apply starting at 15% for any customized item being return. Products that are missing parts, such as lids, will be subjected to a 35% restocking fee. The Restocking Fee will be applied by subtracting The Restocking Fee from the refund. The return fee is determined by Ekko Marking & Etching Solutions and it is not negotiable.
* Please Note
Tumblers that have been altered by anyone other than Ekko Marking & Etching Solutions will void and null any warranties or guarantees.